Pickup & Shipping

Pick up

The tickets you purchased online will be available for you to pick up at the Winterfest box office at EUROPARK and at the evening box office at Volksgarten. Please note that paid tickets cannot be exchanged or returned.

Winterfest box office at EUROPARK
From 0x.x you can pick up your tickets here during EUROPARK opening hours.

EUROPARK opening hours:
Mon-Thu 9am – half past 7pm
Fri 9am – 9pm
Sat 9am – 6pm

Evening box office at SZENE Salzburg
Between December 21st – 29th prior to performance

Evening box office at Volksgarten

from 09. November on all days: 17:00-20:00


We will gladly send your Winterfest-tickets by mail. However, this is only possible at least 14 days before the event you have booked. Please note that there are additional costs for shipping, as we only send the tickets by registered mail.

If you have any questions, please contact our Winterfest ticketline during EUROPARK opening hours: +43 (0)662 43 34 90

Bank transfer

Festival im Volksgarten GmbH
IBAN AT18 3500 0000 0007 8170


Raiffeisenbank Salzburg
Kontowortlaut: Kartenbüro Neubaur
IBAN: AT52 3500 0000 0007 1738